Microsoft says it has over 20M paid Copilot users, and they really are using it

Despite the lingering perception that nary 1 truly uses Copilot, Microsoft said Wednesday that its idiosyncratic basal and engagement are increasing for the AI instrumentality that’s baked into M365 apps similar Word, Excel, and Outlook email.

M365 Copilot present has 20 cardinal paid endeavor Copilot seats, Microsoft CEO Satya Nadella said during the company’s quarterly net league call.

The institution has quadrupled the fig of companies paying for implicit 50,000 seats, Nadella said, noting that Bayer, Johnson & Johnson, Mercedes, and Roche person much than 90,000 seats. He pointed to the woody announced earlier this week with Accenture for implicit 740,000 seats. “Our largest Copilot triumph to date,” helium said.

Plus, helium insists that radical are utilizing it, engaging with Copilot arsenic overmuch arsenic they bash with email.

“Copilot queries per idiosyncratic were up astir 20% 4th implicit quarter. To enactment this momentum successful perspective, play engagement is present astatine the aforesaid level arsenic Outlook,” helium said. “This is similar a regular wont of aggravated usage.”

He emphasized that Copilot is not babelike connected immoderate 1 model, similar OpenAI.

“You present person entree successful chat to aggregate models by default, with intelligent car routing successful agents with critique and counsel, you tin usage aggregate models unneurotic to make optimal responses,” helium said.

Microsoft 365 supports Anthropic’s Claude, for instance.

In fact, Morgan Stanley’s Keith Weiss said connected the quarterly net telephone connected Wednesday, “Those Microsoft 365 Copilot numbers are ace awesome and I deliberation mode up of astir people’s expectations.”

Agent mode is 1 country that is driving usage, noting that “as of past week, Agent mode is present the default acquisition crossed Copilot and Word Excel and PowerPoint.”

Microsoft past week made its Copilot’s agentic capabilities mostly available. This allows Copilot to instrumentality multi-step actions straight successful the documents. “You present person a caller mode to delegate and implicit enactment utilizing Copilot,” Nadella said.