Feedly attributes weeklong slowdown to bug, not its AI pivot

Bad quality for those who get their updates done RSS feeds: Feedly, the largest standalone RSS scholar worldwide, has experienced method issues for implicit a week, and paying users are upset that the web app has been “unusably slow.” Some users person besides reported that the institution has ignored their enactment requests. Uh-oh.

Feedly, the heir to the marketplace ceded by Google erstwhile it closed Google Reader successful 2013, is contiguous among the astir palmy RSS newsreaders globally with 15 cardinal users, according to its website. That makes it larger than competitory products similar the web-based Inoreader arsenic good arsenic assorted desktop apps similar NetNewsWire, Reeder, and others.

And yet, the app is experiencing a fig of ongoing issues that are affecting users and paying subscribers alike. The astir captious occupation is simply a important slowdown connected its web app, which has made browsing feeds rapidly and efficiently precise frustrating. Users connected Reddit reported the app moving “extremely” slow, making it “unusable.”

Further, users said that the company’s iOS app, including connected iOS 27 beta, has not been working, and the classical mentation of Feedly’s mobile app (preferred by a tiny subset of customers) was unopen down without informing weeks ago.

As astir consumers present support up with quality done dedicated apps, similar Apple News by browsing the web and sources similar Google News, and done posts connected societal media, the marketplace for RSS readers has ever been comparatively small. However, Feedly has been moving to displacement its absorption to AI, offering businesses a mode to way emerging threats and support up with tailored quality done its app.

With the latest issues, it begs the question arsenic of whether Feedly is inactive focused connected its halfway RSS customers amid its pivot to AI, which is the merchandise the institution present advertises via its homepage.

TechCrunch reached retired to Feedly for an update connected these issues, fixed that aggregate customers connected Reddit said their requests for method enactment had been ignored.

In response, Feedly CEO Edwin Khodabakchian reassured TechCrunch that RSS was inactive a focus.

“Despite the pivot to cyber menace intelligence, fixing the basal RSS functionality is inactive a precedence due to the fact that our CTI assemblage uses the news-reading capability,” helium said. “Our extremity has been to support the Feedly News Reader arsenic accelerated and streamlined arsenic possible.”

In addition, the CEO said the institution was alert of the issues with its web app, which were attributed to a bug, and said the front-end squad had been investigating a fix. Currently, the squad believes the contented was related to utilizing “Mark arsenic Read” connected accounts with a batch of folders, and a hole for that was released Friday. The institution is inactive confirming whether this has resolved the occupation for each users.

Khodabakchian besides confirmed that the Feedly Classic app was “retired 2 weeks agone due to the fact that it “no longer met immoderate iOS and Android requirements,” though it had been removed from the App Store agelong earlier that. At the time, the app had lone a fewer 100 progressive users, helium noted. The squad did not notify those existing users earlier its last shutdown.

In addition, Khodabakchian said helium was not alert of the iOS app issues, which forestall the app from loading, but said Feedly would investigate. He besides promised it would beryllium fixed quickly, noting that the institution inactive actively invests successful its main iOS and Android app.